Join Team Kirk

Position Title: Receptionist / Administrative Support
Department: Administration
Reports To:  President (and/or Office Manager)
Status: Non-Exempt / Full Time
Salary Range: $12.00 – $15 per hour DOE

Position Summary:

Enjoy helping and talking to people on the phone and in person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. 

Job Functions:

• Welcome face of the Agency to people that call on the phone and walk in the front door.
• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.
• Answer multi-line phone system and distribute calls to team accordingly.
• Supporting teammates with follow up for clients and prospects.
• Promptly respond to client needs either on the phone or electronically. 
• Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs.
• Retrieve, open and distribute mail accordingly.
• Process main email inbox and deliver to appropriate team member.
• Process all out-going mail.
• Input Claims into agency management system.
• Process web downloads.
• Maintain cleanliness, organization and restocking coffee supplies of office lobby.
• Keep on-going inventory office supplies and order new supplies as needed.

Additional Duties:

• Assist with other office duties as they arise and are needed

Requirements & Skills:

• Friendly voice and pleasant tone over the phone and in person.
• Excellent communication skills both verbal and written.
• Has appropriate business attire.
• Proficient with Microsoft Word, Excel, and Outlook.
• Type quickly and accurately. 
• Organized, structured, punctual and will follow the rules.
• Familiar with multi-line phone system and how to use one.
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest.

Education:

High school diploma

Experience:

• 2 years in professional business office
• No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience working within the insurance industry is a bonus.

Limitations and Disclaimer

All job requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significate risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be preformed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum level of knowledge, skills and/or abilities. To perform this job successfully, the employee must posses the abilities or aptitudes to preform each duty proficiently. Continued employment remains on an “at-will” basis.

Employee Acknowledgement

I have had the opportunity to view this job description. I understand that I will receive further instructions from my immediate supervisor, and have the opportunity to make further inquiries regarding my duties.